Five Strategic Questions Every Golf Club Manager Should Know

By Dr. Patrick J. Montana

USGTF Level IV Member and U.S. Golf Managers Association Course Director, Scarborough, New York

Today, there are approximately 17,000 golf clubs in the United States and an equivalent number worldwide. With many golf facilities and courses being constructed annually and the industry continuing to grow, there is a need for more qualified and effective golf club managers in the golf industry.

The United States Golf Managers Association is dedicated to training and certifying golf club managers nationally and internationally to effectively perform as golf club or golf resort managers.

In addition to learning the skills for implementing a Results-Oriented Management System, participants are first asked to think seriously about the five basic questions that are strategic in nature for their organization.

Peter Drucker, the late and famous worldwide management authority and a former colleague of mine, associates this process with a set of five questions which are applicable to any organization:

What is our business mission?
Who are our customers?
What do our customers consider value?
What have been our results?
What is our plan?

In addition to learning this system of Managing for Results, during the Golf Club Management Certification Course, students hear from practicing golf club managers and professionals about customer relations and customer service, golf facility operations, merchandising operations, food and beverage, tournament management, golf club financial management, ownership management, turf management operations, and even learn about today’s modern golf equipment.

If you’re thinking about a career in golf club or golf resort management, you may want to consider enrolling in a forthcoming United States Golf Managers Association® certification course and increase your employment opportunities in this growing global field.

By Dr. Patrick J. MontanaUSGTF Level IV Member and U.S. Golf Managers Association Course Director, Scarborough, New York
Today, there are approximately 17,000 golf clubs in the United States and an equivalent number worldwide. With many golf facilities and courses being constructed annually and the industry continuing to grow, there is a need for more qualified and effective golf club managers in the golf industry.
The United States Golf Managers Association is dedicated to training and certifying golf club managers nationally and internationally to effectively perform as golf club or golf resort managers.
In addition to learning the skills for implementing a Results-Oriented Management System, participants are first asked to think seriously about the five basic questions that are strategic in nature for their organization.
Peter Drucker, the late and famous worldwide management authority and a former colleague of mine, associates this process with a set of five questions which are applicable to any organization:

What is our business mission?
Who are our customers?
What do our customers consider value?
What have been our results?
What is our plan?

Once an organization has made decisions in these areas, it will have defined the scope of its operations, mapped its future direction, defined its overall relationship to its environment in terms of product/market scope, geographic boundaries, competition (including competitive advantage) and goals and objectives to be achieved. Any and all strategies should, in turn, offer clear and demonstrable opportunities to accomplish strategic goals and operating objectives through our system of Managing for Results.
In addition to learning this system of Managing for Results, during the Golf Club Management Certification Course, students hear from practicing golf club managers and professionals about customer relations and customer service, golf facility operations, merchandising operations, food and beverage, tournament management, golf club financial management, ownership management, turf management operations, and even learn about today’s modern golf equipment.
If you’re thinking about a career in golf club or golf resort management, you may want to consider enrolling in a forthcoming United States Golf Managers Association® certification course and increase your employment opportunities in this growing global field.

Golf Club Managers Book

100 Tips for Golf Club Managers

Many golf club managers throughout the world continually seek ways to improve and become better at what they do. This new book, "100 Tips for Golf Club Managers," is designed to motivate and educate golf club managers with common sense ideas and insights into the profession. Produced by the United States Golf Managers Association, it is available by contacting the national office in Pt. St. Lucie, Florida at 1-772-335-3820 or email your request to info@usgolfmanagers.com. $19.95

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